Frontizo offers comprehensive assistance services that cater to customers’ individual needs throughout their entire travel journey. This encompasses aiding passengers from the initial point of arrival at the kerb to their departure gate and, upon reaching their destination, from the arrival gate to the designated arrivals area.
This specialised assistance is designed for customers who seek personalised support during their travels. Whether it’s providing guidance through the check-in process, helping navigate the airport, or ensuring a smooth transition from the gate to arrivals, Frontizo is committed to meeting the unique requirements of each traveler.
At the heart of Frontizo’s commitment is a team of highly trained Care Specialists. These specialists possess the expertise to address a diverse range of customer needs, offering assistance that goes beyond the standard services provided at airports. Their training equips them to handle various situations with professionalism and empathy, ensuring that customers receive the tailored support they require.
Dedicated Wheelchair Services
We are committed to ensuring your airport experience is seamless and stress-free from the moment you arrive. Our Care Specialists assist passengers with mobility challenges, ensuring ease of travel through the airport. Whether you require assistance due to a temporary injury, medical condition, or any other reason, our Care Specialists are trained to support.
Hidden Disabilities Meet and Assist Services
Your Care Specialist will greet you at the designated meeting point, providing assistance with airport formalities, baggage handling, and security clearance. Our dedicated team are trained to ensure to support you every step of the way, including taking regular breaks and ensuring to take you to quiet spots in the Airport to ensure the best sensory experience.
Luggage Assistance and Delivery Services
Let our Care Specialist handle the heavy lifting for you, allowing you to not worry about the hassle of managing your luggage. Rest assured, we will support you to check in your luggage or securely deliver your luggage to your chosen address, ensuring a hassle-free experience for you.