Your Frontizo Care Specialist will greet you at the designated meeting point, providing assistance with airport formalities, baggage handling, and security clearance. Our dedicated team are trained to ensure to support you every step of the way, including taking regular breaks and ensuring to take you to quiet spots in the Airport to ensure the best sensory experience.

What makes us Different?

Guided support every step of the travel journey

Qualified support; Cert III in Individual Support + Hidden Disabilities Training

Consistent point of contact for the entire service

Regular breaks to support a sensory-friendly experience

Guided support every step of the travel journey

Qualified support; Cert III in Individual Support + Hidden Disabilities Training

Consistent point of contact for the entire service

Regular breaks to support a sensory-friendly experience

How will my journey look like?

DEPARTURE FLIGHTS

ARRIVING FLIGHTS

Meet

Arrive at the airport kerbside where the Frontizo Care Specialist will meet you

Check In

Check in your bags and collect boarding pass

Security Clearance

Walk through security screening

Travel

Pass through duty free shopping area (another walk way can be taken to avoid this section for a better sensory experience if required)

Enter Gate

Walk to gate

Takeoff

Board your flight

Journey Complete

* Please contact for more

Meet

Disembark the aircraft, where a Frontizo Care Specialist will met you

Customs

Walk through customs and complete relevant checks

Baggage

Collect baggage

Quarantine (if needed)

Walk through Quarantine (if you have anything to declare)

Depart

Drop off to your onward connection

Journey Complete

* Please contact for more

How will my journey look like?

DEPARTURE FLIGHTS

Meet

Arrive at the airport kerbside where the Frontizo Care Specialist will meet you

Check In

Check in your bags and collect boarding pass

Security Clearance

Walk through security screening

Travel

Pass through duty free shopping area (another walk way can be taken to avoid this section for a better sensory experience if required)

Enter Gate

Walk to gate

Takeoff

Board your flight

Journey Complete

* Please contact for more

ARRIVING FLIGHTS

Meet

Disembark the aircraft, where a Frontizo Care Specialist will met you

Customs

Walk through customs and complete relevant checks

Baggage

Collect baggage

Quarantine (if needed)

Walk through Quarantine (if you have anything to declare)

Depart

Drop off to your onward connection

Journey Complete

* Please contact for more