We are committed to ensuring your airport experience is seamless and stress-free from the moment you arrive. Our Care Specialists are dedicated to assisting passengers with mobility challenges, providing personalised support to ensure ease of travel through the airport. Whether you require assistance due to a temporary injury, medical condition, or any other reason, our Care Specialists are here to help.

All our agents hold a Certificate III in Individual Support and are trained in first aid, ensuring you receive professional and compassionate care. They can assist with a range of needs, including helping passengers to the bathroom or accompanying them through duty-free shopping, making your journey as comfortable and enjoyable as possible.